💳 Palladium SG / MY Refund Policy

We are committed to ensuring a smooth and transparent refund process. Please review the refund policy below before submitting a return request.

Eligibility for Refund

Refunds are only applicable to items that:

  • Once returned item is confirmed eligible
  • Refund time: approx. 7–14 business days
  • Refund method: to original payment method
  • Note: Actual bank posting time may vary

Items that do not meet these criteria may be rejected or subject to a partial refund.

Order Cancellation

PALLADIUM reserves the right to cancel any order.

“We reserve the right to cancel any order” is a standard clause in online store Terms and Conditions. Orders may be cancelled due to:

  • Stock or inventory errors
  • Suspected fraud or unauthorized transactions
  • Pricing or product information errors
  • Shipping restrictions

If an order is cancelled, any payment collected will be refunded to the original payment method.

Refund Processing Time

Once we receive and inspect the returned item(s):

  • Refunds will be processed within 7 business days

  • Refunds will be issued to the original payment method used at checkout

Please note that processing times may vary depending on your bank, card issuer, or payment provider.

Important Notes on Refund Timing

  • The actual crediting date is determined by your bank or payment provider’s policies

  • If you do not see the refund after it has been processed by us, please contact your bank or card issuer directly for further assistance

Non-Refundable Items

For hygiene and safety reasons, refunds are not available for the following items once opened or used:

  • Socks

  • Intimate / personal-wear items

Shipping & Handling Fees

  • Original shipping fees are non-refundable, unless the return is due to a confirmed defect or incorrect item sent by us

  • Any return shipping or pick-up fees (if applicable) are borne by the customer, unless otherwise stated

Right to Refuse Refunds

Palladium reserves the right to refuse refunds for items that:

  • Show signs of wear, damage, or improper handling

  • Are returned without original packaging or accessories

  • Are returned outside the approved return period